Privacy Policy

Last updated: August 20, 2026

ChatPilot ("the App", "we", "us") is an AI customer-support chatbot for Shopify stores. This policy explains what data the App collects and how it's used.

Who this applies to

• Merchants who install ChatPilot on their Shopify store.
• Shoppers/customers who chat with the widget on a merchant's storefront.

Data we collect

From merchants:

• Shopify shop domain, shop name, and access token (via Shopify OAuth) — needed to install and authenticate the App on your store.
• Bot configuration you enter: bot name, bubble color, welcome message, and any knowledge base text you provide (FAQs, shipping/return policy, product info) so the bot can answer accurately.
• Billing status via Shopify's Billing API — we do not see or store your payment card details; Shopify handles billing directly.

From shoppers using the chat widget:

• The text of messages sent to and received from the chatbot, associated with an anonymous session ID (not linked to a customer account or personal identity).
• We do not knowingly collect names, emails, addresses, or payment information through the chat widget unless a shopper voluntarily types that information into a chat message.

How we use data

• To operate the chatbot: your knowledge base and the shopper's message are sent to our AI provider (Anthropic's Claude API) to generate a reply.
• To let merchants configure and manage their bot via the ChatPilot dashboard.
• To process billing through Shopify's subscription system.
• We do not sell merchant or shopper data, and we do not use chat content for advertising.

Data storage

Data is stored in a Postgres database (hosted by Neon) and the App is hosted on Render. Chat messages are retained to give the AI conversational context within a session.

Third parties

• Shopify — OAuth install, billing, and store data access as authorized during install.
• Anthropic — processes chat message content to generate AI responses.
• Neon and Render — infrastructure providers that store/process data on our behalf.

Data deletion

Merchants can request full deletion of their store's data (configuration and chat history) by uninstalling the App and/or emailing us at the address below.

Contact

For privacy questions or data requests, contact: tech.development.pro@gmail.com